Holiday lists and overrides take precedence over working hours when their timing coincides with the current shift timing.
Checked 2026-10-14
Other business hours entities like holiday lists and overrides take precedence over the working hours
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Business Hours activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand activities and events > Activities in Utilities > Business Hours > note following the business hours nodes list
Cite this note
APA
WarmTransfer. (2026, October 14). The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-precedence-rule. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-precedence-rule
BibTeX
@misc{warmtransfer-claim-wxcc-status-variable-values-precedence-rule,
title = {The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-precedence-rule},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-precedence-rule},
note = {Source note wxcc-status-variable-values-precedence-rule, checked 2026-10-14}
}