The Flow Designer article does not state whether Case or Condition comparisons are case-sensitive, so a Status comparison's tolerance of casing differences is undocumented.
inferred · Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Case activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Status
- inferred
- Checked
- 2026-10-14
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand activities and events > Case activity and Condition activity
Cite this note
APA
WarmTransfer. (2026, October 14). The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-case-sensitivity-unknown. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-case-sensitivity-unknown
BibTeX
@misc{warmtransfer-claim-wxcc-status-variable-values-case-sensitivity-unknown,
title = {The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-case-sensitivity-unknown},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-case-sensitivity-unknown},
note = {Source note wxcc-status-variable-values-case-sensitivity-unknown, checked 2026-10-14}
}