Claim record · Webex Contact Center system limits reference
A footnote on the users row states that Webex Contact Center supports unlimited concurrent agents at the organisation level, so the 20000 figure caps configured user records rather than simultaneous agent sessions.
fact · verified 2026-09-04
Webex Contact Center supports unlimited concurrent agents at the organization level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- System configuration limits
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Table 1, Maximum allowed limit for tenants, Users row footnote
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center system limits reference: claim wxcc-sl-concurrent-agents-unlimited. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-sl-concurrent-agents-unlimited
BibTeX
@misc{warmtransfer-claim-wxcc-sl-concurrent-agents-unlimited,
title = {Webex Contact Center system limits reference: claim wxcc-sl-concurrent-agents-unlimited},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-sl-concurrent-agents-unlimited},
note = {Claim wxcc-sl-concurrent-agents-unlimited, verified 2026-09-04}
}