Source note · Webex Contact Center system limits reference
A footnote on the users row states that Webex Contact Center supports unlimited concurrent agents at the organisation level, so the 20000 figure caps configured user records rather than simultaneous agent sessions.
Checked 2026-09-04
Webex Contact Center supports unlimited concurrent agents at the organization level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- System configuration limits
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Table 1, Maximum allowed limit for tenants, Users row footnote
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center system limits reference: source note wxcc-sl-concurrent-agents-unlimited. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-sl-concurrent-agents-unlimited
BibTeX
@misc{warmtransfer-claim-wxcc-sl-concurrent-agents-unlimited,
title = {Webex Contact Center system limits reference: source note wxcc-sl-concurrent-agents-unlimited},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-sl-concurrent-agents-unlimited},
note = {Source note wxcc-sl-concurrent-agents-unlimited, checked 2026-09-04}
}