Source note · Webex Contact Center system limits reference
The routing and queueing active limits give a maximum of 100 per capacity-based team, 50 capacity-based teams for an organisation, and 5000 concurrent calls for capacity-based teams, which the table derives as the product of the first 2 figures.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- System configuration limits
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Table 3, Active and maximum configuration limits, capacity-based team rows
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center system limits reference: source note wxcc-sl-capacity-based-team-100-and-5000-concurrent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-sl-capacity-based-team-100-and-5000-concurrent
BibTeX
@misc{warmtransfer-claim-wxcc-sl-capacity-based-team-100-and-5000-concurrent,
title = {Webex Contact Center system limits reference: source note wxcc-sl-capacity-based-team-100-and-5000-concurrent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-sl-capacity-based-team-100-and-5000-concurrent},
note = {Source note wxcc-sl-capacity-based-team-100-and-5000-concurrent, checked 2026-09-04}
}