Claim record · Webex Contact Center system limits reference
The routing and queueing table gives a maximum of 500 agents for a queue and defines it in the row label as maximum agents in a team multiplied by maximum teams for a call distribution group multiplied by maximum call distribution groups in the queue; using the same table's own values of 50, 50 and 20 that product is 50000, not 500.
fact · verified 2026-09-04
Maximum number of agents for a queue (maximum agents in a team x maximum teams for a Call Distribution Group x maximum Call Distribution Groups in the queue) | 500
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- System configuration limits
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Table 3, maximum number of agents for a queue row
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center system limits reference: claim wxcc-sl-agents-per-queue-formula-does-not-compute. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-sl-agents-per-queue-formula-does-not-compute
BibTeX
@misc{warmtransfer-claim-wxcc-sl-agents-per-queue-formula-does-not-compute,
title = {Webex Contact Center system limits reference: claim wxcc-sl-agents-per-queue-formula-does-not-compute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-sl-agents-per-queue-formula-does-not-compute},
note = {Claim wxcc-sl-agents-per-queue-formula-does-not-compute, verified 2026-09-04}
}