Source note · Setting up skills-based routing in Webex Contact Center
The Transfer to the same agent toggle on the Queues list page lets contacts route back to the agent who transferred them, and applies to all queues of the tenant.
Checked 2026-09-30
This setting applies to all queues of the tenant.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco · tier 2 current vendor documentation · Queues list page; Transfer to the same agent
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-transfer-same-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-transfer-same-agent
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-transfer-same-agent,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-transfer-same-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-transfer-same-agent},
note = {Source note wxcc-skills-based-routing-setup-transfer-same-agent, checked 2026-09-30}
}