Source note · Setting up skills-based routing in Webex Contact Center
A skill-based queue's Routing pattern is Longest available, choosing the matching agent available longest, or Best available, choosing the matching agent with the highest proficiency.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco · tier 2 current vendor documentation · Configure skill-based routing; Routing pattern field
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-routing-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-routing-patterns
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-routing-patterns,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-routing-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-routing-patterns},
note = {Source note wxcc-skills-based-routing-setup-routing-patterns, checked 2026-09-30}
}