Source note · Setting up skills-based routing in Webex Contact Center
In queues whose requirements come from the flow, contacts can specify skill relaxations at configured time intervals that overwrite the contact's original skill requirements.
Checked 2026-09-30
These are modified set of skill requirements that would overwrite the original skill requirements of the contact upon configured time intervals.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Skill requirements assigned in flow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-relax-overwrites. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-relax-overwrites
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-relax-overwrites,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-relax-overwrites},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-relax-overwrites},
note = {Source note wxcc-skills-based-routing-setup-relax-overwrites, checked 2026-09-30}
}