Source note · Setting up skills-based routing in Webex Contact Center
In the Queue To Agent recovery queue the contact is routed to the longest available agent without any support for skills.
Checked 2026-09-30
In the recovery queue the contact will be routed to the longest available agent, without any support for skills.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queueing Activities; Queue To Agent
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-recovery-no-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-recovery-no-skills
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-recovery-no-skills,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-recovery-no-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-recovery-no-skills},
note = {Source note wxcc-skills-based-routing-setup-recovery-no-skills, checked 2026-09-30}
}