Source note · Setting up skills-based routing in Webex Contact Center
With Assign skills to the queue, each skill requirement is built from Skill type, Skill name, Condition and Skill value, and Add skill requirement adds further rows.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco · tier 2 current vendor documentation · Configure skill-based routing; Assign skills to queues steps
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-req-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-req-fields
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-queue-req-fields,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-req-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-req-fields},
note = {Source note wxcc-skills-based-routing-setup-queue-req-fields, checked 2026-09-30}
}