Source note · Setting up skills-based routing in Webex Contact Center
Skill relaxation is not available for queues whose skill criteria are assigned to the queue; relaxation is configured per contact in the flow.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Skill criteria assigned to queue; Skill requirements assigned in flow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-no-relax. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-no-relax
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-queue-no-relax,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-no-relax},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-no-relax},
note = {Source note wxcc-skills-based-routing-setup-queue-no-relax, checked 2026-09-30}
}