Source note · Setting up skills-based routing in Webex Contact Center
Every contact queued into a queue with skill criteria assigned to the queue assumes that criteria, and individual contacts cannot define or override their own skill requirements.
Checked 2026-09-30
Individual contacts can't define or override their own skill requirements/criteria unlike in skill-based queues with team assignment.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Skill criteria assigned to queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-criteria-fixed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-criteria-fixed
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-queue-criteria-fixed,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-queue-criteria-fixed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-queue-criteria-fixed},
note = {Source note wxcc-skills-based-routing-setup-queue-criteria-fixed, checked 2026-09-30}
}