Source note · Setting up skills-based routing in Webex Contact Center
Queue To Agent can park the contact until the preferred agent is available, and moves it to the Recovery Queue if delivery to the preferred agent fails.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent; Park Contact if Agent is unavailable and Recovery Queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qta-park-recovery. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qta-park-recovery
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-qta-park-recovery,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qta-park-recovery},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qta-park-recovery},
note = {Source note wxcc-skills-based-routing-setup-qta-park-recovery, checked 2026-09-30}
}