Source note · Setting up skills-based routing in Webex Contact Center
The Queue To Agent activity takes the preferred agent from a flow variable, looked up by the agent's Email or agent ID, and reports the contact against a chosen Reporting Queue.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue To Agent; Agent Lookup Type and Reporting Queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qta-lookup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qta-lookup
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-qta-lookup,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qta-lookup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qta-lookup},
note = {Source note wxcc-skills-based-routing-setup-qta-lookup, checked 2026-09-30}
}