Source note · Setting up skills-based routing in Webex Contact Center
In the Queue Contact activity, selecting a queue that uses skill-based routing displays sections for skill requirements and skill relaxation, and if no skills are specified all available agents in the queue are eligible.
Checked 2026-09-30
If you don't specify any skills, all the available agents in the selected queue are eligible to receive contacts.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact; Skill Requirements
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qc-skill-sections. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qc-skill-sections
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-qc-skill-sections,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qc-skill-sections},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qc-skill-sections},
note = {Source note wxcc-skills-based-routing-setup-qc-skill-sections, checked 2026-09-30}
}