Source note · Setting up skills-based routing in Webex Contact Center
Queue Contact relaxation is configured by turning on Enable Skill Relaxation, which copies the initial requirements, and setting After waiting in the queue for in seconds before the relaxed requirements apply.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact; Skill Relaxation
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qc-relax-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qc-relax-config
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-qc-relax-config,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-qc-relax-config},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-qc-relax-config},
note = {Source note wxcc-skills-based-routing-setup-qc-relax-config, checked 2026-09-30}
}