Source note · Setting up skills-based routing in Webex Contact Center
Longest Available routes the contact to the agent whose skills satisfy the contact's requirements and who has been available longest since handling their last contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Patterns; Skill Based; Longest Available
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-longest-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-longest-available
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-longest-available,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-longest-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-longest-available},
note = {Source note wxcc-skills-based-routing-setup-longest-available, checked 2026-09-30}
}