Source note · Setting up skills-based routing in Webex Contact Center
System limits allow 1000 active skills, 9000 skill profiles, 50 skills per skill profile, 50 skill requirements per queue and 10 skill requirements per contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- system limits
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- System limits in Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Table 1 rows Skills / Active, Skill profiles, Skill profiles / Skills, Queues / Skill requirements; Table 3 row Maximum skill requirements for a contact
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-limits-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-limits-skills
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-limits-skills,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-limits-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-limits-skills},
note = {Source note wxcc-skills-based-routing-setup-limits-skills, checked 2026-09-30}
}