Source note · Setting up skills-based routing in Webex Contact Center
Agent-based Routing can route a customer who calls back repeatedly to the last agent who handled that contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Based Routing
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-last-agent-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-last-agent-routing
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-last-agent-routing,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-last-agent-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-last-agent-routing},
note = {Source note wxcc-skills-based-routing-setup-last-agent-routing, checked 2026-09-30}
}