Source note · Setting up skills-based routing in Webex Contact Center
For a queue using Assign skills in flows, the Call distribution section combines teams into groups, each with an Add group after delay in seconds before the next group is added.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco · tier 2 current vendor documentation · Configure skill-based routing; Assign skills in flows; Call distribution
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-flow-queue-cdg. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-flow-queue-cdg
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-flow-queue-cdg,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-flow-queue-cdg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-flow-queue-cdg},
note = {Source note wxcc-skills-based-routing-setup-flow-queue-cdg, checked 2026-09-30}
}