Source note · Setting up skills-based routing in Webex Contact Center
The contact session record exposes requiredSkills, matchedSkills (the agent's skills that matched the requirements) and matchedSkillsProfile (the agent's skill profile name).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Search API
- Subsystem
- reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · CSR.md; fields requiredSkills, matchedSkills, matchedSkillsProfile
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-csr-skill-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-csr-skill-fields
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-csr-skill-fields,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-csr-skill-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-csr-skill-fields},
note = {Source note wxcc-skills-based-routing-setup-csr-skill-fields, checked 2026-09-30}
}