Source note · Setting up skills-based routing in Webex Contact Center
The contact session record identifies the handling agent through lastAgent fields such as id, name and signInId, and the queue through lastQueue fields including id, name and duration.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Search API
- Subsystem
- reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · CSR.md; lastAgent.* and lastQueue.* fields
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-csr-last-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-csr-last-agent
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-csr-last-agent,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-csr-last-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-csr-last-agent},
note = {Source note wxcc-skills-based-routing-setup-csr-last-agent, checked 2026-09-30}
}