Source note · Setting up skills-based routing in Webex Contact Center
When several eligible agents have the same Best Available score, the longest available agent among them is selected.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Patterns; Skill Based; Best Available
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-best-tie-break. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-best-tie-break
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-best-tie-break,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-best-tie-break},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-best-tie-break},
note = {Source note wxcc-skills-based-routing-setup-best-tie-break, checked 2026-09-30}
}