Source note · Setting up skills-based routing in Webex Contact Center
Under Best Available, an agent's score is the sum of that agent's skill values that match the contact skill requirements or queue skill criteria.
Checked 2026-09-30
Effectively, the sum of skill values of the agent which match the contact skill requirements / queue skill criteria determines the score.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Routing Patterns; Skill Based; Best Available
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-best-score-sum. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-best-score-sum
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-best-score-sum,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-best-score-sum},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-best-score-sum},
note = {Source note wxcc-skills-based-routing-setup-best-score-sum, checked 2026-09-30}
}