Source note · Setting up skills-based routing in Webex Contact Center
A skill-based queue's Skill assignment type is either Assign skills to queues, which sets fixed requirements on the queue, or Assign skills in flows, which sets requirements each time the queue is used in a flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco · tier 2 current vendor documentation · Configure skill-based routing; Skill assignment type field
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-assignment-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-assignment-types
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-assignment-types,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-assignment-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-assignment-types},
note = {Source note wxcc-skills-based-routing-setup-assignment-types, checked 2026-09-30}
}