Source note · Setting up skills-based routing in Webex Contact Center
Analyzer's Agent Details report has a Login/Skill-Update Time field showing the next login date and time for an agent whose skill profile or skills were updated while logged out, and Skill Profile and Skills fields for the agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Analyzer
- Subsystem
- reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Details report; Login/Skill-Update Time, Skill Profile and Skills fields
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-analyzer-skill-update. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-analyzer-skill-update
BibTeX
@misc{warmtransfer-claim-wxcc-skills-based-routing-setup-analyzer-skill-update,
title = {Setting up skills-based routing in Webex Contact Center: source note wxcc-skills-based-routing-setup-analyzer-skill-update},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-skills-based-routing-setup-analyzer-skill-update},
note = {Source note wxcc-skills-based-routing-setup-analyzer-skill-update, checked 2026-09-30}
}