shareRecordVariable names the CAD variable (default sharedRecordId) that stores the interaction's sys_id and is used to change record ownership on transferred calls.
Checked 2026-09-30
CAD variable to save the Sys_Id of the interaction and is used to change the ownership of the record for transferred calls.
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- interaction logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Openframe Configuration property customizations, shareRecordVariable row
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-share-record-variable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-share-record-variable
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-share-record-variable,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-share-record-variable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-share-record-variable},
note = {Source note wxcc-servicenow-setup-share-record-variable, checked 2026-09-30}
}