Cisco's procedure assigns the roles to a group in All > System Security > Groups (Edit on the roles list then Save) and adds agents on the group's Group Members tab.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Install ServiceNow for developer instances, step 3
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-roles-via-groups. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-roles-via-groups
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-roles-via-groups,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-roles-via-groups},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-roles-via-groups},
note = {Source note wxcc-servicenow-setup-roles-via-groups, checked 2026-09-30}
}