In January 2025 the connector moved from PhoneLogs to Interactions for recording call activity.
Checked 2026-09-30
Transitioned from using PhoneLogs to Interactions for call activity.
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- interaction logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- January 2025 and later
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Release updates, January 2025
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-phonelogs-to-interactions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-phonelogs-to-interactions
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-phonelogs-to-interactions,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-phonelogs-to-interactions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-phonelogs-to-interactions},
note = {Source note wxcc-servicenow-setup-phonelogs-to-interactions, checked 2026-09-30}
}