The first installation step on both developer and Enterprise instances is to install the Openframe plugin from All > System Definition > Plugins.
Checked 2026-09-30
- Vendor
- ServiceNow
- Product
- ServiceNow platform
- Subsystem
- OpenFrame
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Install ServiceNow for developer instances, step 1; Install ServiceNow for Enterprise licensed instances, step 1
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-openframe-plugin. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-openframe-plugin
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-openframe-plugin,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-openframe-plugin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-openframe-plugin},
note = {Source note wxcc-servicenow-setup-openframe-plugin, checked 2026-09-30}
}