Neither Cisco article documents a property that stops the connector from creating an interaction per call; activityRecordMapping only controls what is written into it.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- interaction logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Openframe Configuration property customizations (full property table)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-no-disable-documented. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-no-disable-documented
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-no-disable-documented,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-no-disable-documented},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-no-disable-documented},
note = {Source note wxcc-servicenow-setup-no-disable-documented, checked 2026-09-30}
}