Field reports show admins wanting the lookup to match mobile numbers as well as business phone and to create a new incident per call instead of reusing an open one, and responders pointing to OpenFrame JSON attributes.
field report · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2024-2025 field reports
- Status
- field report
- Checked
- 2026-09-30
Sources
- Help with the Webex Contact Center integration with ServiceNow — ServiceNow Community · tier 5 independent technical research · Original post 2024-06-18; reply 2025-09-18
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-field-lookup-customisation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-field-lookup-customisation
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-field-lookup-customisation,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-field-lookup-customisation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-field-lookup-customisation},
note = {Source note wxcc-servicenow-setup-field-lookup-customisation, checked 2026-09-30}
}