Digital channels such as chat and email are not supported with the Webex Contact Center CRM connectors, including the ServiceNow connector; the connector handles voice.
Checked 2026-09-30
Digital channels such as chat and email are not supported with CRM connectors.
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- scope
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Limitation
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-digital-channels-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-digital-channels-unsupported
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-digital-channels-unsupported,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-digital-channels-unsupported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-digital-channels-unsupported},
note = {Source note wxcc-servicenow-setup-digital-channels-unsupported, checked 2026-09-30}
}