Automatic agent logout in the connector requires a custom value in the desktop profile's Desktop Timeout; the global tenant Desktop Inactivity Timeout does not affect the CRM connector.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Desktop Timeout
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-desktop-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-desktop-timeout
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-desktop-timeout,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-desktop-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-desktop-timeout},
note = {Source note wxcc-servicenow-setup-desktop-timeout, checked 2026-09-30}
}