In ServiceNow Configurable Workspaces click-to-dial on phone fields is enabled automatically, while the Classic UI needs a separate update set imported.
Checked 2026-09-30
When using ServiceNow's Configurable Workspaces, click to dial on phone records will automatically be enabled.
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- click-to-dial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Click-to-dial UI Macro (Classic UI)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-click-to-dial-workspace. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-click-to-dial-workspace
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-click-to-dial-workspace,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-click-to-dial-workspace},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-click-to-dial-workspace},
note = {Source note wxcc-servicenow-setup-click-to-dial-workspace, checked 2026-09-30}
}