For Classic UI click-to-dial, import and commit Global_WxCC_ClickToDial_UIMacro_UpdateSet_1.0.xml, then on each phone field use Configure Dictionary to add the attribute Field Decorations with value click_to_call_wxcc.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- click-to-dial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Click-to-dial UI Macro (Classic UI), steps 1-15
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-click-to-dial-classic. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-click-to-dial-classic
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-click-to-dial-classic,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-click-to-dial-classic},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-click-to-dial-classic},
note = {Source note wxcc-servicenow-setup-click-to-dial-classic, checked 2026-09-30}
}