Agents need two system roles, sn_openframe_user and interaction_agent, and one custom role, CC Agent (x_caci_crm_wxcc.CC Agent).
Checked 2026-09-30
Two system roles and one custom role need to be assigned to the agents
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Install ServiceNow for developer instances, step 3 (Assign roles)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-agent-roles. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-agent-roles
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-agent-roles,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-agent-roles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-agent-roles},
note = {Source note wxcc-servicenow-setup-agent-roles, checked 2026-09-30}
}