The Salesforce connector's Remove ANI Prefix Strings setting takes a comma-separated list of prefixes such as country codes that are stripped from the inbound ANI before record matching.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center for Salesforce
- Subsystem
- Salesforce softphone layout screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Standard Screen Pop / Advanced Screen Pop settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-sf-ani-prefix. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-sf-ani-prefix
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-sf-ani-prefix,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-sf-ani-prefix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-sf-ani-prefix},
note = {Source note wxcc-screen-pop-troubleshooting-sf-ani-prefix, checked 2026-10-02}
}