The Screen Pop - WXCC node takes a Task ID (the flow transaction ID as a UUID) and an Agent ID from the routed event as inputs, along with the screen pop URL and query parameters.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Screen Pop - WXCC node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen Pop - WXCC — Cisco Webex Connect · tier 2 current vendor documentation · Input variables table
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-node-task-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-node-task-agent
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-node-task-agent,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-node-task-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-node-task-agent},
note = {Source note wxcc-screen-pop-troubleshooting-node-task-agent, checked 2026-10-02}
}