In the Agent Desktop, the screen pop shows only one URL at a time, in a tab labelled Screen Pop.
Checked 2026-10-02
Within the Agent desktop, the screen pop feature only allows one URL to be displayed, and the tab will be labeled Screen Pop.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Screen Pop - WXCC node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen Pop - WXCC — Cisco Webex Connect · tier 2 current vendor documentation · Screen Pop - WXCC (limitation note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-node-one-url. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-node-one-url
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-node-one-url,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-node-one-url},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-node-one-url},
note = {Source note wxcc-screen-pop-troubleshooting-node-one-url, checked 2026-10-02}
}