Customer Assist screen pop URLs take variables such as NewPhoneContact.ANI, NewPhoneContact.DNIS, AgentAnswered.AgentID and AgentAnswered.QueueName as key-value query parameters.
Checked 2026-10-02
The Key-Value pairs are used to construct the query parameter.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Customer Assist screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Screen pop configuration section (variables table)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-ca-variables. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-ca-variables
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-ca-variables,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-ca-variables},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-ca-variables},
note = {Source note wxcc-screen-pop-troubleshooting-ca-variables, checked 2026-10-02}
}