The Screen Pop activity becomes relevant only after an agent is involved in the interaction and typically uses the AgentAccepted and PhoneContactEnded events.
Checked 2026-10-02
It typically uses the AgentAccepted event and the PhoneContactEnded event.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Screen Pop activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Contact Handling > Screen Pop
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-after-agent-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-after-agent-only
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-after-agent-only,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-after-agent-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-after-agent-only},
note = {Source note wxcc-screen-pop-troubleshooting-after-agent-only, checked 2026-10-02}
}