Salesforce connector CAD field mappings accept only a single CAD variable; combining several CAD variables or CAD variables with fixed text is not supported.
Checked 2026-09-30
only single CAD variables are allowed
- Vendor
- Cisco
- Product
- Webex Contact Center Salesforce connector
- Subsystem
- Screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Screen Pop Settings For No Record Match (Table 7) and CAD mapping notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-single-cad. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-single-cad
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-sfdc-single-cad,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-single-cad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-single-cad},
note = {Source note wxcc-screen-pop-setup-sfdc-single-cad, checked 2026-09-30}
}