The Salesforce connector (Version 2) requires a Lightning app and does not support Salesforce Classic, and the Call Center must have Use CTI API set to true.
Checked 2026-09-30
Classic mode is not supported.
- Vendor
- Cisco
- Product
- Webex Contact Center Salesforce connector
- Subsystem
- Prerequisites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Prerequisites / Configure Lightning app
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-lightning-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-lightning-only
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-sfdc-lightning-only,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-lightning-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-lightning-only},
note = {Source note wxcc-screen-pop-setup-sfdc-lightning-only, checked 2026-09-30}
}