In the Salesforce connector (Version 2), screen pop is only available for inbound calls; for internal and outbound calls a search runs and results show in the connector but no screen is popped.
Checked 2026-09-30
Screen Pop is only available for inbound calls.
- Vendor
- Cisco
- Product
- Webex Contact Center Salesforce connector
- Subsystem
- Screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Screen pop behaviour
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-inbound-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-inbound-only
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-sfdc-inbound-only,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-inbound-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-inbound-only},
note = {Source note wxcc-screen-pop-setup-sfdc-inbound-only, checked 2026-09-30}
}