The Salesforce connector's Call Center customisations include Advanced Screen Pop Enabled, a CAD Variable Name holding the ID to search in the softphone layout, and Fallback to ANI to run the standard ANI-based pop if the CAD search fails.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Salesforce connector
- Subsystem
- Screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · Customize > Call Center configuration customizations > Table 5 Advanced Screen Pop Search Configuration
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-advanced-pop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-advanced-pop
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-sfdc-advanced-pop,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-sfdc-advanced-pop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-sfdc-advanced-pop},
note = {Source note wxcc-screen-pop-setup-sfdc-advanced-pop, checked 2026-09-30}
}