When a Screen Pop is shown Inside Desktop or in the existing tab, data an agent has entered in the pop for one call is lost if the agent accepts a new call; New browser tab avoids this.
Checked 2026-09-30
data being entered in the Screen Pop for a call is lost if the agent accepts a new call
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow activities > Screen Pop > Display Settings (note)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-pop-data-loss. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-pop-data-loss
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-pop-data-loss,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-pop-data-loss},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-pop-data-loss},
note = {Source note wxcc-screen-pop-setup-pop-data-loss, checked 2026-09-30}
}