A routing flow is assigned to a telephony entry point in Control Hub under Customer experience > Channels, using the Routing Flow field and a Version Label that selects which version of the flow runs.
Checked 2026-09-30
Choose the preferred version of the flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel in Webex Contact Center — Cisco · tier 2 current vendor documentation · Entry Point Settings > Routing Flow / Version Label
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-entry-point-flow-version. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-entry-point-flow-version
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-entry-point-flow-version,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-entry-point-flow-version},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-entry-point-flow-version},
note = {Source note wxcc-screen-pop-setup-entry-point-flow-version, checked 2026-09-30}
}