The Dynamics 365 connector searches by ANI by default and can instead look up a CRM field from a Webex Contact Center CAD variable using the lookupFields and lookupVariable parameters.
Checked 2026-09-30
Doing a lookup on the CRM field ticketnumber based on the CAD variable testCaseId
- Vendor
- Cisco
- Product
- Webex Contact Center CRM connector for Microsoft Dynamics 365
- Subsystem
- Screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 2 connector, current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · Channel provider custom parameters (lookup example)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-dyn-lookup-cad. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-dyn-lookup-cad
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-dyn-lookup-cad,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-dyn-lookup-cad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-dyn-lookup-cad},
note = {Source note wxcc-screen-pop-setup-dyn-lookup-cad, checked 2026-09-30}
}