The AgentAccepted event is triggered by the Queue To Agent activity when an agent answers an inbound call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer event flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Event flows > AgentAccepted
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-agentaccepted-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-agentaccepted-trigger
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-agentaccepted-trigger,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-agentaccepted-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-agentaccepted-trigger},
note = {Source note wxcc-screen-pop-setup-agentaccepted-trigger, checked 2026-09-30}
}